|Unfortunately...Over 20% of Home Improvement projects end up in a dispute between the Home Owner and Sub-Contractor.
Source: British Columbia Court Registry Statistic
Quality Assurance: Meeting Consumer Demand!
Our Quality Assurance Program is a proactive strategy to settle Home Improvement disputes, in a fair and prompt manner.
HOW THE PROGRAM WORKS:
Businesses that subscribe to our service can display a QUALITY ASSURANCE DECAL on service vehicles and storefronts. They may provide a QUALITY ASSURANCE CERTIFICATE with job quotes, estimates, and proposals. Businesses may apply by providing information for our CONSUMER SCORE EVALUATION. Participating businesses agree to follow our conflict resolution procedures.
After reasonable attempts for resolution have been made, it is recommended the customer:
This process will avoid expensive court costs and time delays.
The program is a positive step towards resolving disputes involving renovation and construction. Currently over 20% of construction and renovation projects involve some form of dispute; problems which may have been avoided with a good agreement.
Your feedback is appreciated.